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The Secret to Confidence in the Workplace 职场自信的秘诀


Confidence. We are often led to believe that in order to be successful we need to be high in confidence. High confidence = high competence. But…. is this really true?


Let’s imagine for example you were in sales and due to covid travel restrictions, a potential client asks you to give your sales pitch online. This time using Microsoft Teams instead of say Zoom.

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If you were highly confident you would probably be thinking well I just gave a good online sales pitch on zoom, I’ve been in sales now for more than 20 years, I know our solutions inside-out  No problem!


What about if you were less confident? Your approach would be more… ok last week went well but this is still a virtual sales pitch, something I have only done once or twice before. Besides, this is a new online platform, Microsoft Teams. I should ask around the office and get some ideas first.  Notice the difference? The person with less confidence would be much more likely to work on plugging that skills gap.


In business psychology, this is called the Dunning Krugger effect. It’s a bias about over-estimating our ability and knowledge. In this sales example, this would mean an overconfidence to persuade the buyer despite a clear and obvious lack in competence with this new communication channel.


It’s worth noting that according to multiple leadership effectiveness studies across USA and China that the most productive and innovative teams are run by leaders who balance confidence with humility.


That there is the secret. Balancing confidence with humility. Confident in your ability to perform in this constantly changing world BUT also humble in your desire to learn and continuously improve.


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